How and What Information We Collect
We do not collect any information about you unless you voluntarily provide it to us by visiting our Site, completing a transaction on our Site for the purchase of our Products, or communicating with us. When you browse our websites, we automatically receive aggregate information about your computer’s internet protocol (IP) address and the type of computer and web browser you use. When you purchase Products from our websites as part of the buying and selling process, we collect the personal identification information you give us such as your name, address, email address, telephone number, and credit card payment information. We may also collect other personal information from you as a result of your communications with us.
How We Use Your Information
When you use our Site and engage in a transaction, we use your personal information to complete payment, deliver purchased Products, communicate with you regarding the transaction, enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our product offerings, and customize our Site’s content, layout, and services. When you provide your personal contact information, such as your email address, we may use this information to deliver newsletters, promotional offers and other useful information to you. Finally, we may use the information you provide to use to provide non-promotional notices, resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms and Conditions of Use, and this Policy.
Consent to the Collection and Use of Your Information
BY USING THE SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE. When you provide your personal contact information, such as your email address, you are given your affirmative consent to receive promotional communications from us. If you change your mind after you provide your affirmative consent, you may withdraw your consent on the Site or by contacting us (see contact information below) with an unsubscribe notice. If we send you any commercial communication via email, we will also provide an unsubscribe mechanism therein. Please allow up to 10 days for us to process any unsubscribe request.
Disclosure to Third Parties
We have made contractual arrangements with affiliates, service providers, partners and other third parties (“Service Providers”) to process your Personal Information on our behalf. Our Service Providers may need to use some of your information in order to perform tasks between our respective sites and to deliver products or services to you or to us. For example, we must release your credit card information to the card-issuing bank to confirm payment for Products purchased on the Site, release your address information to the delivery service to deliver products that you ordered and provide order information to third parties that help us provide customer service. Other Service Partners include third parties who operate and maintain our Site and provide marketing services. In general, the Service Providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to you or us.
Many of our third-party Service Providers, such as payment gateways and other payment transaction processors, have their own privacy policies governing the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction other than either you or us. So, if you elect to proceed with a transaction, then your information may become subject to the laws of the jurisdiction(s) in which that Service Provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in Kenya, then your personal information used in completing that transaction may be subject to disclosure under Kenya legislation, including the CBK 2013 E-Money Act. We encourage our Service Providers to adopt and promote strong privacy policies. However, the use of your information by our Service Providers is governed by the respective privacy policies of those providers and is not subject to our control. Except as otherwise discussed in this Policy, this document only addresses the use and disclosure of information we collect from you. We are not responsible for the policies or practices of third parties.
Links to Other Sites
Our Products may include links to the websites of our business partners, vendors, advertisers or other third parties. These other websites are outside of our control. Please be aware that these websites may collect information about you and operate according to their own privacy practices which may differ from those contained in our Policy. We encourage our users to read the privacy policies of each and every website and application that they interact with. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Our Products may also contain links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our Products. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
Sale of Your Information
When you visit and interact with our Site, certain third parties, such as Google, may receive access to your personal information for the purpose of providing you online advertising personalized to your interests, based on the websites you visit before and after you visit our Sites. We do not otherwise sell, share, rent or trade the information your Personal Information.
We will store cookies on your computer in order to collect certain data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include additional personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We use the following different types of cookies:
Essential: These cookies are required to use our website. For example, essential cookies allow you to add items to your cart and checkout.
Performance: These cookies track how you interact with our website. For example, performance cookies help us monitor aggregate site usage metrics to let us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
Functionality: These cookies track information about you to make our website easier to use and navigate after your initial visit.
Marketing and Advertising: These cookies help us personalize the transaction-related services we make available to you.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
Do Not Track
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals.
Security of Your Information
We have adopted reasonable physical, technical, and administrative safeguards to help prevent unauthorized access of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal identification information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Retention of Your Personal Information
We will retain your personal information for as long as needed to provide you products or services, comply with legal obligations, resolve disputes, and enforce our agreements. Please note that Silent Night is a publicly-traded company that is required to keep transaction data sufficient to maintain its financial records in accordance with GAAP, and other standards.
Age of Consent
You must be at least 18 years old to use this Site to purchase Products. We do not knowingly direct our products to children or collect, use, or disclose information about minor visitors. If you use our Site to make a purchase, you represent that you are at least the age of majority under the laws of the jurisdiction of your place of residence or that you are the age of majority under the laws of the jurisdiction of your place of residence. If you believe your child has provided us with Personal Information, please alert us at email@example.com. If we learn that we have collected Personal Information from a minor, we will promptly take steps to delete such information and terminate the minor’s account.
If you have difficulty accessing features or functions on this website, email us at firstname.lastname@example.org and/or call our customer service line at (+254) 722 512 273 and we will work with you to provide the information you seek.